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Consulting / Managed services

Managed SAP Basis support (AMS)

Your Basis team on demand: monitoring, incidents and changes, with service levels.

Who it is forCompanies without a full in-house Basis team
Typical durationMonthly, 12-month term
DeliveryRemote or on site

Overview

Our managed service takes care of your SAP landscape day to day: proactive monitoring, incident and change management, monthly health reports and a named service manager, with 8×5 or 24×7 coverage.

What's included

  • 8×5 or 24×7 coverage
  • Incident and change management
  • Monthly health and capacity reports
  • Named service manager

How it works

  1. Discovery callA senior consultant reviews your landscape, goals and constraints.
  2. Scope and quotationYou receive a scope, plan and quotation in your customer portal.
  3. DeliveryWe deliver with status updates, change records and documentation.
  4. Hand-overRunbooks and a knowledge transfer session for your team.

Frequently asked questions

How is the price calculated?

After the discovery call we send a fixed-price quotation for the agreed scope, or a time-and-material offer for open-ended work.

Do you work remotely?

Most work is remote with secure access. On-site workshops in India and Germany are available.

Can we pay by purchase order?

Yes. Accept the quotation with your PO number and we invoice according to the agreed payment terms.

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