No return and refund policy
Last updated: 08 Nov 2026
Digital services, no returns
Our SAP labs, training and consulting are services. Once access has been provided or a service has started, purchases cannot be returned and are not refunded.
Lab subscriptions
Lab access details are usually delivered within 4 working hours. If we cannot provide access within 3 working days after payment, you may cancel and receive a full refund. Partially used subscription periods are not refunded. You can turn off renewal at any time in the customer portal.
Training
You may move your seat to a later batch once, free of charge, if you tell us at least 3 working days before the start. Seats are not refundable after the batch has started.
Consulting
Consulting is billed as agreed in the quotation. Work already performed is payable.
Billing errors
If you were charged twice or incorrectly, raise a support ticket and we will correct it and refund any overpayment to the original payment method.
Statutory rights
Mandatory statutory rights, including consumer rights in your country, remain unaffected.